Infomation - Hammond Park Family Practice

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Results
Our procedure for results are as followed:

URGENT RESULTS– Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied.  If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us urgently for an appointment.

NON URGENT RESULTS- The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor.  If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.

If your results come back NORMAL we do not contact you to advise you off this. You are welcome to phone us to check if your results have been returned but you will have to make appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.

Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
(Confidential information is not included in these letters.) All personal information is stored on a program specific encrypted computer data base system.

PATIENT PHONE CALLS- Patients who call to speak to their doctor will not be put through to the doctor while they are consulting. A message will be noted with the receptionist and as soon as the doctor is avalible he / she will contact you.

REFERALS- You always need an appointment for a referral. Referrals contain clinical information and personal information about a patient and the doctor cannot refer you without an examination first.

PRESCRIPTIONS- We will not accept telephone requests for any prescriptions. You will need to make an appointment to consult with your treating doctor.

For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Our after hours locum for home visits: 92276658
Fiona Stanley Hospital:  6152 2222

Patient Feedback
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583




HAMMOND PARK FAMILY PRACTICE IS OPEN:
MONDAY - FRIDAY:  7AM – 11PM       SATURDAY: 9:00AM - 8:00PM       SUNDAY: 9:00AM - 8:00PM

After Hours Medical
© 2018 Jupiter Health & Medical Services. All Rights Reserved.
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